Frequently Asked Questions

Once your order has shipped, you will receive an email with a tracking number and a link to track your package. You can also view the status of your order in your account dashboard under 'Track Order'.

We offer standard shipping (3-5 business days) and express shipping (1-2 business days). Shipping costs vary based on your location and the size of your order.

Currently, we only ship within the country. We are working on expanding our shipping destinations in the near future.

If your order hasn't been shipped yet, we can help you update the address. Please contact our support team immediately. Once shipped, we cannot change the delivery address.

We accept returns within 30 days of purchase for most items, provided they are unused and in their original packaging. Some items like perishables or personal care products may not be returnable.

To request a refund, go to your 'Orders' page, select the order, and click on 'Return/Refund'. Follow the instructions to submit your request. Refunds are processed within 5-7 business days after we receive the returned item.

Return shipping is free for defective or incorrect items. For other returns, a small shipping fee may be deducted from your refund amount.

We accept major credit/debit cards, bank transfers, and payments via our secure wallet system. All transactions are encrypted and secure.

You can fund your wallet by clicking on the 'Fund Wallet' button in your dashboard. You can use your card or make a bank transfer to your dedicated virtual account.

If you've forgotten your password, click on 'Forgot Password' on the login page. We will send a reset link to your registered email address.

To become a vendor, sign up for a regular account and then apply to become a seller from your profile settings. Our team will review your application within 48 hours.

Listing items is free. We charge a small commission fee on each successful sale. Detailed fee structures are available in the Vendor Agreement.